Gravity Forms Twilio SMS Add-On

The Gravity Forms Twilio SMS Add-On is the official Gravity Forms extension that connects your WordPress forms with Twilio's SMS messaging service, allowing you to receive real-time text message notifications every time a form is submitted. It is designed for online store owners, service providers, sales teams, and any business that needs immediate alerts for quote requests, orders, bookings, or payment confirmations, without relying on someone checking their email inbox in time.

Installation is simple: just connect your Twilio account to Gravity Forms, enter the API credentials, and configure notification feeds for each form. Once activated, the add-on automatically sends SMS messages when a form is submitted or when a payment is confirmed, ensuring critical information reaches the right recipient instantly.

Among its most notable features is full customization of SMS messages using merge tags, allowing you to include dynamic form data in each notification. It also incorporates conditional logic to control when messages are sent, so you only notify when certain conditions are met, such as user consent to receive SMS or the selection of a specific provider in booking forms.

The add-on includes integration with the Bitly API to automatically shorten URLs included in messages, keeping them clean and easy to read. Additionally, it integrates with all Gravity Forms payment add-ons, allowing you to configure SMS to be sent only after payment has been successfully confirmed.

Recipients can be a fixed number, a custom number, or the phone number captured in the form itself, opening the door to automatic confirmations for users, access codes, download links, and booking reminders. You can create multiple feeds per form to send different notifications to different people depending on the context.

This add-on is the official and native Gravity Forms solution for SMS communication, without the need for intermediaries like Zapier, simplifying your tech stack and reducing costs. It is ideal for businesses that need immediate responses and cannot afford to leave an important lead unattended.