Gravity Forms Help Scout Add-On

The Gravity Forms Help Scout Add-On is the official extension that connects your Gravity Forms directly to the Help Scout customer support platform. Developed by the Gravity Forms team, this add-on eliminates the need to manually copy and paste submission data from WordPress to your support system, fully automating the workflow between your website and your Help Scout inbox.

This add-on is designed for support teams, agencies, and businesses that already use Help Scout as their customer service platform and manage contact forms, support requests, issues, or inquiries through Gravity Forms. With it, every form submission automatically becomes a support ticket in Help Scout, assigned to the corresponding mailbox and team member, without manual intervention.

Key features include automatic ticket assignment to a specific mailbox and a specific Help Scout user, ensuring each request goes directly to the right person or team. It also allows you to fully customize the content of each ticket using merge tags, so you can include exactly the form data you need in each conversation.

Additionally, the add-on automatically updates customer information in their Help Scout profile when a form is submitted, keeping contact data always up to date. One of its most powerful features is integration with Gravity Forms' native conditional logic: you can set specific conditions so that a Help Scout ticket is only created when the submission meets certain criteria, giving you total control over what data enters your workflows.

The result is a much more organized and efficient support process. Every inquiry, issue, or request that comes through your website goes directly into your Help Scout system, categorized and assigned, ready to be managed by your team. This significantly reduces time spent on administrative tasks and ensures no message gets lost along the way.

If your team already works with Help Scout and you want to optimize request capture from your WordPress site, this add-on is the official and reliable solution you need to unify your customer support.