Bookly Ratings Add-on

Bookly Ratings Add-on is an official extension of the popular Bookly booking system that incorporates a complete customer ratings and reviews system. Designed for businesses that manage online appointments —such as beauty salons, clinics, consultancies, fitness studios, and wellness centers—, this add-on turns every completed appointment into an opportunity to gather real feedback and build a solid reputation.

Its operation is simple and smooth: after an appointment is completed, the customer receives a unique link automatically generated that redirects them to a rating form where they can rate the service received using a star system and, if they wish, leave a detailed comment about their experience. This information is recorded in the Bookly admin panel, where you can check the average rating of each staff member and each service offered, as well as individual customer comments.

One of the most notable advantages is the ability to display the average rating of each professional directly in the booking form, which builds trust with new customers before they make a decision. Additionally, the add-on allows you to moderate reviews before they are published, ensuring that only appropriate and relevant content appears on your website.

Configuration is quick and accessible: it is enabled from Bookly settings, a dedicated page is created with the shortcode [bookly-staff-rating] (or the corresponding Gutenberg block), and the rating URL is configured in the link settings. Email notifications can include the code {staff_rating_url} to automatically send the rating link to each customer after their appointment.

This add-on is ideal for businesses that want to measure customer satisfaction, identify which services work best, detect areas for improvement, and use positive reviews as a marketing tool. By integrating natively with Bookly, it requires no advanced technical knowledge and adapts perfectly to your existing booking flow.

If you already manage your appointments with Bookly and want to take the next step toward transparency and continuous improvement, Bookly Ratings Add-on offers you a practical and effective solution to turn your customers' opinions into actionable data and a real competitive advantage.