TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk is a comprehensive helpdesk solution for WordPress that brings together in a single plugin all the tools needed to provide professional and efficient technical support to your clients. Developed by the welaunch studio, this plugin eliminates the need to install multiple separate extensions by combining a ticket system, live chat, knowledge base, and reporting modules into one unified platform.

The heart of TotalDesk is its robust ticket system, which allows you to create requests through different forms, capture emails from the inbox, and manage each case with clearly defined roles: agents and reporters. You can customize ticket statuses, types, and projects, set default values, attach files, save predefined responses to streamline support, and maintain a complete history of each interaction. Additionally, both agents and reporters can reply directly via email, and all information can be exported to XLS format for analysis.

The plugin includes a multichannel notification system that keeps the entire team informed in real time: email notifications, desktop notifications, and Slack integration. This way, no one misses when a ticket is created, when someone replies, when a status changes, or when an agent is assigned.

The live chat module allows you to start conversations directly as tickets, link chats to specific ticket IDs, and send messages even when no agent is online. All conversations are saved for later follow-up. Meanwhile, the knowledge base allows you to create FAQ articles from existing tickets, organize them by topics with custom icons, offer real-time search, and display the most popular articles through integrated widgets.

Detailed reports offer analysis by agent, status, type, system, year, and month, facilitating data-driven decision-making. TotalDesk also integrates with WooCommerce, Envato, and Slack, expanding its capabilities within your digital ecosystem. With comprehensive documentation and easy setup, TotalDesk is the ideal choice for businesses, agencies, and websites looking to centralize their customer support in WordPress.