SupportCandy Schedule Tickets

SupportCandy Schedule Tickets is an official addon of the SupportCandy ecosystem, the most popular support ticket system for WordPress. This plugin allows you to automate ticket creation based on predefined schedules, completely eliminating the need to manually create each support request or recurring task.

The addon is designed for technical support teams, agencies, and companies that manage multiple sites or clients and need to maintain a constant flow of scheduled tasks. With it, administrators can create ticket templates with predefined fields — both from the ticket form and agent-exclusive fields — and configure recurrence at daily, weekly, monthly, or yearly intervals. This is ideal for periodic maintenance tasks, site cleanups, renewal reminders, client follow-ups, or any foreseeable issue that requires attention on specific dates.

One of its most notable features is the ability to schedule one-time tickets. This allows you to create one-off reminders or automatic follow-ups on a specific future date, without needing to configure a full recurrence. The system offers precise control over the start and end of each schedule, allowing you to define start dates, end dates, or limit the number of executions. This way, teams can manage both continuous tasks and one-off activities with total flexibility.

Configuration is done directly from the WordPress dashboard, in the Support → Settings → Schedule Tickets section, with an intuitive interface that requires no advanced technical knowledge. Each template can include all necessary custom fields, ensuring that generated tickets arrive with complete and standardized information from the start.

By automating the creation of recurring tickets, this addon significantly reduces manual effort, ensures that no scheduled task is forgotten, and allows support teams to focus on issues that truly require human attention. It is the perfect solution for standardizing operational processes and maintaining a consistent and professional level of service.