SupportCandy Private Credentials Addon

SupportCandy Private Credentials is an official addon of the SupportCandy ecosystem, designed for technical support teams that need to manage sensitive information within their WordPress tickets. Its main purpose is to allow customers to share confidential data —such as cPanel access, administrative credentials, FTP details, or API keys— securely, without this information being exposed in visible conversations or email notifications.

The addon adds a widget called "Private Credentials" within the individual page of each ticket. The customer who creates the ticket can add, edit, or delete their credentials from this widget, while the information is stored in the database in encrypted format, ensuring confidentiality at all times. This is especially valuable for web development agencies, hosting providers, technical consultancies, and any business that needs to receive access from its clients to resolve issues.

From the agent side, the addon offers a granular permission system that allows you to control exactly who can view, modify, or delete private credentials. Three specific capabilities are incorporated into the agent role: view credentials, modify credentials, and delete credentials. Additionally, these capabilities can be applied selectively based on the ticket assignment status: unassigned tickets, tickets assigned to the current agent, or tickets assigned to other agents or agent groups. In this way, administrators can define precise access policies that fit the structure and needs of their support team.

The result is a more secure and efficient workflow: customers share the information they need without fear of it being recorded in emails or in the visible ticket history, and authorized agents access it quickly and in a controlled manner. SupportCandy Private Credentials thus becomes a key piece for any support operation that handles sensitive data and seeks to maintain high standards of security and privacy in its daily management.