SupportCandy Automatic Close Tickets

SupportCandy Automatic Close Tickets is an advanced add-on designed for technical support teams using the SupportCandy ticket system in WordPress. Its main purpose is to automate the closing of inactive tickets, preventing outdated queries from accumulating in your support panel and keeping your workflow organized and efficient.

This add-on allows the administrator to set up smart rules to automatically close tickets that have remained unanswered for a certain number of days. You can define exactly which ticket statuses should be considered for automatic closing, as well as the final status that will be assigned to each closed ticket. For example, you can configure tickets with the status "Waiting for customer response" to be automatically closed after 10 days of inactivity.

One of the most valuable features is the email notification system. The administrator can schedule multiple warning emails that will be sent to the customer before the ticket is automatically closed. These reminders are sent according to the configured days prior to closing, giving the customer the opportunity to respond and prevent their query from being closed. If the customer does not respond even after receiving the warnings, the ticket is automatically closed once the established inactivity period is reached.

The main benefits of this add-on include:

• Full automation: Eliminates the need to manually review and close abandoned tickets, saving valuable time for your support team.
• Improved communication: Scheduled warning emails keep customers informed and encourage their participation before closing.
• Cleaner support panel: Reduces visual clutter and makes it easier to prioritize active and relevant tickets.
• Flexible configuration: Customize inactivity days, statuses to consider, and closing status according to your business needs.
• Native integration: Integrates seamlessly with the SupportCandy ecosystem, without conflicts or complex configurations.

This add-on is ideal for companies, agencies, and professionals who manage a high volume of support tickets and need to maintain an organized system without spending time on repetitive administrative tasks. With SupportCandy Automatic Close Tickets, your team can focus on resolving real queries while the system automatically cleans up inactive tickets.