Support Ticket Management System for WordPress

Support Ticket Management System for WordPress is a ticket-based customer support plugin that integrates directly into your WordPress site, allowing you to centralize and organize all your customers' help requests, issues, and inquiries without relying on external helpdesk services.

This system is designed for online businesses, stores, agencies, and any website that needs to offer professional support to its users. With its frontend support portal, your customers can create tickets, track their requests, and communicate with your support team in an agile and organized way, all from a WordPress page with a simple shortcode.

Key features include automatic ticket number generation with SLA tracking, seven ticket statuses, and four priority levels to classify each request according to its urgency. The plugin includes automatic assignment by departments with round-robin load balancing, ensuring that each ticket reaches the right agent efficiently.

The system allows public replies and internal notes, secure file attachments, in-app notifications, and complete user and department management. Permission configuration is based on existing WordPress roles, without the need to create additional roles, simplifying administration.

• Frontend support portal with shortcode to create and manage tickets
• Automatic ticket numbers with SLA tracking
• Seven statuses and four priority levels to classify requests
• Automatic assignment by departments with round-robin balancing
• Public replies, internal notes, and secure file attachments
• In-app notifications and 11 customizable email templates
• Public knowledge base to reduce repetitive tickets
• Reports and statistics dashboard to measure support performance
• SMTP configuration to ensure email notification delivery

Additionally, the plugin offers a public knowledge base that allows your customers to find answers on their own, reducing the load of repetitive tickets. The reports dashboard gives you a clear view of your support team's performance, helping you identify areas for improvement and optimize your support processes.

With its SMTP email configuration and customizable notification templates, you can maintain professional and consistent communication with your customers at every stage of the ticket lifecycle. It is a complete, production-ready solution that transforms your WordPress site into an efficient and professional support center.