Bookly Customer Groups Add-on

Bookly Customer Groups Add-on is an official extension of the Bookly ecosystem that allows you to organize your customer base into custom groups with differentiated rules, conditions, and privileges. It is designed for booking and appointment businesses that serve different types of customers —companies, VIP clients, recurring users, or internal staff— and need to apply specific deals, prices, or service visibility for each segment without having to adjust each booking manually.

With this add-on, you can create as many groups as you need and assign each customer to the corresponding group from the customers section. Each group can have its own shared configuration: default appointment status, available payment methods, discounts, and special conditions. For example, you can offer free services to a specific group, hide the payment step for internal clients, or limit certain services so they are only visible and bookable by a specific group.

Its main features include:

• Creation of unlimited groups with shared settings for all their members.
• Promotions and discounts targeted exclusively at selected customers.
• Service visibility control by group, ideal for exclusive offers or internal services.
• Custom payment method configuration per group, including the option to skip the payment step.
• Assignment of default appointment statuses per group, compatible with custom statuses.
• Advanced customer segmentation based on loyalty, booking frequency, interests, or provided information.

Customers without an assigned group automatically receive the default configuration defined in the general settings, ensuring that no user is left out of the system. The extension integrates natively with Bookly PRO and requires customers to log in to WordPress for the group rules to be applied correctly.

If your booking business is growing and you need to differentiate the treatment among your customers efficiently and consistently, Bookly Customer Groups Add-on gives you back full control over your appointment operations, allowing you to offer a personalized experience to each segment without administrative complications.